Legal - last updated September 2026
Privacy and Cookies Policy
PRIVACY POLICY
What is this Privacy Policy about?
My Home Living Care Pty Ltd (MHLC) is an NDIS-registered Supported Independent Living and Specialist Disability Accommodation provider. We are committed to protecting the privacy of our participants, families, representatives, staff and website visitors in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the NDIS Practice Standards. This policy explains what personal information we collect, how we use, store and disclose it, how we use cookies on our website, and how you can access or correct your information or make a complaint.
What personal information do we collect?
We may collect personal information such as your name, contact details, date of birth, and NDIS participant and plan details. Where relevant to providing your supports, we may also collect sensitive information such as health, medical and disability-related information, with your consent or as otherwise permitted by law. We collect this information directly from you or your representative, or from other parties involved in your care, such as support coordinators, health professionals, or government bodies including the NDIS Quality and Safeguards Commission.
Who do we share your information with?
We may share your information with support workers and staff involved in your care, other service providers you engage, and your nominated representatives or emergency contacts. We may also disclose information to government bodies, including the NDIS Quality and Safeguards Commission, where required by law or necessary to deliver your supports safely. We do not sell your personal information, and only disclose it where required or authorised by law, or with your consent.
How do we protect and store your information?
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure storage systems, restricted access to records, and staff training on privacy and confidentiality obligations under the NDIS Practice Standards.
COOKIES POLICY
What are cookies?
Cookies are small text files placed on your device when you visit our website. They help our website function properly and allow us to understand how visitors use our site.
What cookies do we use?
We use essential cookies required for our website to operate, and analytics cookies that help us understand website traffic and improve our content. We do not use cookies to sell your information to third parties.
How can you manage cookies?
Most web browsers let you control cookies through their settings, including blocking or deleting them. Please note that disabling some cookies may affect how parts of our website function.
Do we use third-party cookies?
We may use third-party analytics tools to help us understand website usage. These providers may set their own cookies in accordance with their own privacy policies.
YOUR RIGHTS & CONTACT
What are your privacy rights?
You have the right to access the personal information we hold about you and to request correction if it is inaccurate, out of date or incomplete. You can also ask us questions about how your information is handled, and we will respond to reasonable requests within a reasonable timeframe.
How can you make a complaint or contact us about privacy?
If you have any questions or concerns about this policy or how your personal information is handled, please contact us directly using the details below. If you are not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) or, for NDIS-related concerns, the NDIS Quality and Safeguards Commission.